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Support Center

We're here to help you get the most out of your journaling journey

Frequently Asked Questions

🚀 Getting Started

Writing your first entry is simple:

  1. Open the app and go to the "Today" tab
  2. Tap in the text field where it says "What's on your mind today?"
  3. Start typing your thoughts - even one sentence is perfect!
  4. Add a photo or select your mood if you want
  5. The app auto-saves as you type

💡 Pro Tip

If you're stuck, tap the "Get Inspiration" button for writing prompts!

Yes! You can add entries for any past date:

  1. Go to the "Calendar" tab
  2. Tap on any date you want to add an entry for
  3. Tap "Add Entry for This Day" button
  4. Write your entry and save

You can also long-press on any calendar date for quick options.

Writing prompts help spark inspiration:

  1. On the Today tab, tap the lightbulb icon or "Get Inspiration"
  2. Browse through different categories like Gratitude, Reflection, or Goals
  3. Tap on a prompt that interests you
  4. The prompt will appear above your text field
  5. Start writing based on the prompt's question

Prompts are designed to be starting points - feel free to write wherever your thoughts take you!

✨ Features & Usage

Adding photos is easy:

  1. While writing an entry, scroll to the photo section
  2. Tap "Camera" to take a new photo or "Gallery" to choose existing
  3. Select or capture your photo
  4. The photo will be attached to your entry

📸 Free vs Pro

Free version: 3 photos per month
Pro version: Unlimited photos

Moods help you track your emotional patterns:

  • 😐 Okay: Neutral or average day
  • 😊 Good: Positive, happy moments
  • 😍 Amazing: Exceptional, joyful days
  • 😢 Sad: Difficult or sorrowful times
  • 😞 Down: Low energy or challenging periods

Your mood data helps create insights in your yearly reviews and shows emotional patterns over time.

Your streak tracks consecutive days of journaling:

  • Each day you write an entry extends your streak
  • Missing a day resets your streak to 0
  • Any amount of writing counts (even one word!)
  • Streaks are shown on the Today tab

🔥 Building Habits

Focus on consistency over length. Even one sentence daily builds a powerful habit!

⭐ Pro Features

Pro version includes:

  • Unlimited photos: Add as many photos as you want
  • Voice notes: Record audio with your entries
  • Premium themes: Beautiful color schemes
  • Complete timeline: View all past entries without limits
  • Advanced export: PDF and CSV formats
  • Yearly reviews: Comprehensive year-end insights
  • No ads: Clean, distraction-free experience
  • Priority support: Faster response times

Price: One-time purchase of $4.99 - no subscriptions!

Upgrading is simple:

  1. Go to Settings tab in the app
  2. Tap "Upgrade to Pro"
  3. Review the features and tap "Purchase"
  4. Complete the purchase through the App Store
  5. Pro features unlock immediately

The purchase is handled securely by Apple and tied to your Apple ID.

Yes! Your Pro purchase follows your Apple ID:

  1. Install the app on your new device
  2. Sign in with the same Apple ID you used for purchase
  3. Go to Settings → "Restore Purchase"
  4. Pro features will be restored automatically

If you have issues, contact Apple Support as they handle all purchase restoration.

Troubleshooting

📱 App Crashes or Freezes

  1. Force close the app completely
  2. Restart your device
  3. Update to the latest app version
  4. Ensure you have enough storage space
  5. Contact support if issues persist

💾 Before Troubleshooting

Export your data as a backup before trying major fixes!

🔄 Data Not Syncing

  1. Check iCloud is enabled in iOS Settings
  2. Verify the app has iCloud permissions
  3. Ensure all devices use the same Apple ID
  4. Wait 10-15 minutes for sync to complete
  5. Restart the app on all devices

Note: The app stores data locally first, then syncs to iCloud when enabled.

📷 Camera/Photo Issues

  1. Check camera permissions in iOS Settings
  2. Ensure enough storage for photos
  3. Try restarting the camera app
  4. Test camera in other apps
  5. Update iOS if needed

⚠️ Storage Space

Low storage can prevent photo capture and cause app issues.

🔔 Notifications Not Working

  1. Check notification permissions in iOS Settings
  2. Verify notification settings in the app
  3. Ensure Do Not Disturb is not blocking notifications
  4. Check notification schedule settings
  5. Try disabling and re-enabling notifications

📤 Export Problems

  1. Ensure you have internet connection
  2. Check available storage space
  3. Try exporting smaller date ranges
  4. Close other apps to free memory
  5. Use different export format (JSON vs PDF)

💾 Data Backup & Recovery

  1. Go to Settings → "Backup & Import"
  2. Choose "Export All Data"
  3. Select your preferred format
  4. Save to Files app or share via email
  5. Store backup in multiple locations

🗓️ Backup Schedule

We recommend exporting your data monthly as a safety backup.

Still Need Help?

We're here to help! Choose the best way to reach us and we'll get back to you quickly.

📧 Email Support

Get detailed help via email. We typically respond within 24-48 hours.

Best for: Technical issues, feature requests, detailed questions

Send Email

📱 App Store Reviews

Love the app? Leave a review! Having issues? We monitor reviews and respond.

Best for: General feedback, app ratings, public comments

Write Review

🔍 Browse FAQ

Quick answers to common questions. Most issues can be resolved instantly.

Best for: How-to questions, quick fixes, feature explanations

View FAQ

Pro Tips for Better Journaling

✏️ Building the Habit

  • Start with just one sentence daily
  • Set a consistent time (morning or evening)
  • Use reminders to build routine
  • Don't worry about perfect writing
  • Focus on consistency over length

💡 Writing Inspiration

  • Use prompts when you're stuck
  • Write about small moments
  • Include sensory details
  • Ask yourself "What was different today?"
  • Record your mood and energy levels

📊 Maximizing Insights

  • Review your timeline monthly
  • Look for patterns in moods
  • Use photos to trigger memories
  • Export data for long-term storage
  • Try different writing styles

🔒 Privacy & Security

  • All data stays on your device
  • Enable iCloud for device sync
  • Regular backups protect your memories
  • Use Screen Time for app limits if needed
  • Your journal is completely private