Quick Help
Frequently Asked Questions
🚀 Getting Started
Writing your first entry is simple:
- Open the app and go to the "Today" tab
- Tap in the text field where it says "What's on your mind today?"
- Start typing your thoughts - even one sentence is perfect!
- Add a photo or select your mood if you want
- The app auto-saves as you type
💡 Pro Tip
If you're stuck, tap the "Get Inspiration" button for writing prompts!
Yes! You can add entries for any past date:
- Go to the "Calendar" tab
- Tap on any date you want to add an entry for
- Tap "Add Entry for This Day" button
- Write your entry and save
You can also long-press on any calendar date for quick options.
Writing prompts help spark inspiration:
- On the Today tab, tap the lightbulb icon or "Get Inspiration"
- Browse through different categories like Gratitude, Reflection, or Goals
- Tap on a prompt that interests you
- The prompt will appear above your text field
- Start writing based on the prompt's question
Prompts are designed to be starting points - feel free to write wherever your thoughts take you!
✨ Features & Usage
Adding photos is easy:
- While writing an entry, scroll to the photo section
- Tap "Camera" to take a new photo or "Gallery" to choose existing
- Select or capture your photo
- The photo will be attached to your entry
📸 Free vs Pro
Free version: 3 photos per month
Pro version: Unlimited photos
Moods help you track your emotional patterns:
- 😐 Okay: Neutral or average day
- 😊 Good: Positive, happy moments
- 😍 Amazing: Exceptional, joyful days
- 😢 Sad: Difficult or sorrowful times
- 😞 Down: Low energy or challenging periods
Your mood data helps create insights in your yearly reviews and shows emotional patterns over time.
Your streak tracks consecutive days of journaling:
- Each day you write an entry extends your streak
- Missing a day resets your streak to 0
- Any amount of writing counts (even one word!)
- Streaks are shown on the Today tab
🔥 Building Habits
Focus on consistency over length. Even one sentence daily builds a powerful habit!
⭐ Pro Features
Pro version includes:
- Unlimited photos: Add as many photos as you want
- Voice notes: Record audio with your entries
- Premium themes: Beautiful color schemes
- Complete timeline: View all past entries without limits
- Advanced export: PDF and CSV formats
- Yearly reviews: Comprehensive year-end insights
- No ads: Clean, distraction-free experience
- Priority support: Faster response times
Price: One-time purchase of $4.99 - no subscriptions!
Upgrading is simple:
- Go to Settings tab in the app
- Tap "Upgrade to Pro"
- Review the features and tap "Purchase"
- Complete the purchase through the App Store
- Pro features unlock immediately
The purchase is handled securely by Apple and tied to your Apple ID.
Yes! Your Pro purchase follows your Apple ID:
- Install the app on your new device
- Sign in with the same Apple ID you used for purchase
- Go to Settings → "Restore Purchase"
- Pro features will be restored automatically
If you have issues, contact Apple Support as they handle all purchase restoration.
Troubleshooting
📱 App Crashes or Freezes
- Force close the app completely
- Restart your device
- Update to the latest app version
- Ensure you have enough storage space
- Contact support if issues persist
💾 Before Troubleshooting
Export your data as a backup before trying major fixes!
🔄 Data Not Syncing
- Check iCloud is enabled in iOS Settings
- Verify the app has iCloud permissions
- Ensure all devices use the same Apple ID
- Wait 10-15 minutes for sync to complete
- Restart the app on all devices
Note: The app stores data locally first, then syncs to iCloud when enabled.
📷 Camera/Photo Issues
- Check camera permissions in iOS Settings
- Ensure enough storage for photos
- Try restarting the camera app
- Test camera in other apps
- Update iOS if needed
⚠️ Storage Space
Low storage can prevent photo capture and cause app issues.
🔔 Notifications Not Working
- Check notification permissions in iOS Settings
- Verify notification settings in the app
- Ensure Do Not Disturb is not blocking notifications
- Check notification schedule settings
- Try disabling and re-enabling notifications
📤 Export Problems
- Ensure you have internet connection
- Check available storage space
- Try exporting smaller date ranges
- Close other apps to free memory
- Use different export format (JSON vs PDF)
💾 Data Backup & Recovery
- Go to Settings → "Backup & Import"
- Choose "Export All Data"
- Select your preferred format
- Save to Files app or share via email
- Store backup in multiple locations
🗓️ Backup Schedule
We recommend exporting your data monthly as a safety backup.
Still Need Help?
We're here to help! Choose the best way to reach us and we'll get back to you quickly.
📧 Email Support
Get detailed help via email. We typically respond within 24-48 hours.
Best for: Technical issues, feature requests, detailed questions
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Best for: General feedback, app ratings, public comments
Write Review🔍 Browse FAQ
Quick answers to common questions. Most issues can be resolved instantly.
Best for: How-to questions, quick fixes, feature explanations
View FAQPro Tips for Better Journaling
✏️ Building the Habit
- Start with just one sentence daily
- Set a consistent time (morning or evening)
- Use reminders to build routine
- Don't worry about perfect writing
- Focus on consistency over length
💡 Writing Inspiration
- Use prompts when you're stuck
- Write about small moments
- Include sensory details
- Ask yourself "What was different today?"
- Record your mood and energy levels
📊 Maximizing Insights
- Review your timeline monthly
- Look for patterns in moods
- Use photos to trigger memories
- Export data for long-term storage
- Try different writing styles
🔒 Privacy & Security
- All data stays on your device
- Enable iCloud for device sync
- Regular backups protect your memories
- Use Screen Time for app limits if needed
- Your journal is completely private